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landline FAQs
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landline FAQs

What happens when I sign up to switch to RCUK?
We will contact your existing telecom provider and request a transfer of your service. We will send you a welcome email informing you that the transfer is taking place. Your existing supplier will also write to you informing you that you’re cancelling your service with them.

Who should I contact concerning any service issues?
You should contact your previous supplier up to the transfer date. After the transfer has completed you should contact RCUK. Please visit our Contact Us page.

Does RCUK install new lines?
RCUK can install new lines, whether it is a Single Line, Multi Line, ISDN2 or ISDN30 line that is required. It takes approximately two weeks for Single, Multi Lines and ISDN2 lines but we have known to be able to get sooner installs dates. ISDN30 line can take up to 21 days.

What do I do if I am moving premises?
Please contact RCUK one month before the move and two weeks at the latest to advise us of details of your move.

Can I take my existing phone number with me when I move premises?
If you are moving within the area covered by your existing telephone exchange, you should be able to take your existing number.

What are my options if I can’t retain my number?
There are two options should you not be able to retain your number: Caller Redirect is a recorded message prompting people to your new number. Remote Call Forwarding is a divert to your new number.