your complete telecom solutions
simply done better...
0330 320 1111

Cookies Policy

Rose Communications (UK) Ltd use cookies to make its Website easier to use. Customers can remove any cookies already stored on their computer however, this may prevent them from accessing parts of the Website.

Cookies will need to be enabled to make full use of the Company’s Website, including ordering any of the Company’s Goods, Services and/or Additional Services online.

Should the Customer disable cookies, they will still be able to browse the Company’s Website and use it to find out about the Company’s Goods, Services and/or Additional Services.

Most web browsers have cookies enabled; however, if the Customer prefers to restrict, block or delete cookies this can be done through their browser. Each browser is different; therefore, Customers are advised to check the ‘help’ menu of the browser (or the mobile phone’s handset manual) for information on how to change cookie preferences.

What are Cookies?

Cookies are harmless small text files that are stored on the computer or mobile device when visiting the Company’s Website. The browser sends these cookies back to the Company’s Website every time a Customer visits the site again, so it can recognise the Customer and can then tailor what the Customer sees on the screen.

Cookies do not store personal identifiable information such as the Customer’s name, address or payment details, but rather gathers encrypted information that can help the Company improve the Customer’s experience when using the Website. For example, cookies help the Company to identify and resolve errors or to determine relevant related products and content to show the Customer whilst they are browsing the Website.

If the Customer would like more information on cookies, visit (please note that the Company is not responsible for the content of external websites).

How does the Company use Cookies?

Rose Communications (UK) Ltd uses cookies for several reasons including to remember Customer’s preferences, to record what Customers have placed in their shopping basket and to count the number of visitors looking at the Company’s Website. This information helps the Company to keep track of what the Customer has purchased, which pages they have looked at on the site which helps the Company to make online advertising more relevant.

1. There are 2 types of Cookies:

-          A ‘session-based’ cookie is temporary and is allocated for the duration of a Customer’s visit to the Company Website, and automatically expires when the browser is closed.  These cookies are usually used to track the pages that the Customer visits so that information can be customised for that visit.

-          A ‘persistent’ cookie remains on the Customer’s device for a time-period set for that cookie. These may, for example, be used to remember the Customer’s preferences when they revisit the site.

2. Cookies have 4 different functions as categorised below:

-          Strictly necessary cookies:These cookies allow Customers to navigate around the Website and use its features. Without them, Customers wouldn’t be able to use basic services like registration or shopping baskets. These cookies do not gather information about the Customer that could be used for marketing or remembering where the Customer has been on the internet.

Examples of how the Company uses strictly necessary cookies include setting unique identifiers for each unique visitor, so site numbers can be analysed and allowing Customers to sign in to the Rose Communications (UK) Ltd Website as a registered Customer.

-          Performance cookies: These cookies collect anonymous data for statistical purposes on how visitors use the Website, they don’t contain personal information, and are used to improve the Customer experience.

Examples of how the Company uses performance cookies include gathering data about visits to the Website; including numbers of visitors and visits; length of time spent on the site, pages clicked on or where visitors have come from. Information supplied by performance cookies helps the Company to understand how Customers use the Website; for example, whether Customers have visited before, what Customers looked at or clicked on and how Customers found the Company’s Website. This data can help improve the Company’s services.

-          Functionality cookies: These cookies allow Customers to customise how a Website looks for them, by remembering Customer names, language preferences and regions, and can be used to provide more personal services like local weather reports and traffic news.

Examples of how the Company uses functionality cookies includestoring Customer preferences and remembering if a Customer has been to the site before so that messages intended for first-time Customers are not displayed again.

-          Advertising and targeting cookies: These cookies are used to chart the effectiveness of an ad campaign by tracking Customers’ clicks and they can also provide security in transactions. They can remember that Customers have visited a Company’s Website, and this information can be shared with other organisations, including other advertisers. These cookies cannot determine who the Customer is, as the data collected is never linked to a Customer’s profile.

3. Cookies in Email-Marketing and Apps:

In addition to the cookies the Company uses on its Website; cookies are also used in some emails and push notifications sent to mobile devices from apps. These cookies help the Company to understand whether an email has been opened and how the Customer interacted with it. If images were enabled, cookies may be set on the Customer’s computer or mobile device. Cookies will also be set if a link within the email is clicked.

4. First-party cookies:

First-party cookies originate from the same domain as the Website the Customer is currently visiting (in this case,

5. Third-party cookies:

Third-party cookies originate from a domain that’s different to the Website being visited.  For example, when Customer’s visit the Company’s Website, it may link to another company’s website – like the Rose Communications (UK) Ltd Facebook or Twitter account. Rose Communications (UK) Ltd cannot control how third-party companies use their cookies, so the Company suggests that Customers check the third-party websites to see how they use cookies and how Customers can manage cookies on the third-party sites.

Managing cookies:

Customers can enable or disable cookies in their browser.  If Customers wish to restrict or block the cookies which are set by the Company’s Website they should do this through the web browser settings for each web browser they use, on each device used. Information on controlling and deleting cookies on a wide variety of browsers is available at; under the heading “Cookies and you”. Customers can allow cookies from specific websites by making them “trusted websites” in their web browser. The Internet Advertising Bureau website Your Online Choices allows users to install opt-out cookies across different advertising networks.

Customers should not download any images or click on any links from any of the Company’s emails should they not wish to accept cookies. Customers can set their browser to restrict cookies or to reject them entirely. These settings will apply to all cookies whether included on the Company Website or in Company emails. Sometimes, depending on the Customer’s email or browser settings, cookies in an email may be automatically accepted (for example, when the Customer has added an email address to their address book or safe senders list). For more information, refer to the help menu of the email browser or device instructions.